We are seeking an experienced and dynamic Client Success Manager to lead the growth of our products through effective marketing strategies. This role will focus on driving product awareness, customer acquisition, engagement, and retention while working closely with cross-functional teams to ensure the successful execution of strategic marketing initiatives.
Main Responsibilities:
- Build and prioritize the end-to-end client success roadmap across Web, App, Email, Push, In-app, SMS, Viber and telemarketing touchpoints
- Map the critical moments from web session start to application drop-off and approval through repayment, repeat use and reactivation, design the automated and triggered journeys that move customers to the next valuable state or action
- Set eligibility, suppression, frequency and channel policies using customer behavior, value, risk and consent signals, while protecting customer trustTranslate lifecycle opportunities into business cases, monitor funded contracts, revenue, repeat rate, reactivation and channel costs
- Work with App, Web, Brand and Content, Client Service, Communications, Product, Data, Legal and IT teams to improve both the message and the customer experience
- Define business and data requirements with technical owners, ensure events, triggers, integrations, deliverability and QA are reliable, maintain journey documentation, test logs and visible lifecycle backlog
Job requirements:
- At least 5 years of hand-on experience in lifecycle marketing, retention or growth
- A record of improving conversion, repeat use, retention or customer valueConfidence with funnels, cohorts, segmentation and experiment design, ability to challenge data, brief analysts and validate conclusions independently
- Ability to align Product, App, Web, Data, IT, Client Service,
- Legal and Marketing without relying on formal authority
- Structured approach to journey logic, consent, QA, Deliverability, documentation and gap management
- Fluent Bulgarian and excellent working English
- Comfortable moving between strategy and hand-on execution, and willing to stop weak ideas rather than maintain a busy campaign calendar
Useful, but not mandatory :
- Experience in consumer finance, fintech, banking, subscription, e-commerce or another regulated, high-frequency environmentWorking knowledge of GA4, AppsFlyer, PowerBI, CDPs and analytical tools
Experience connecting digital-only journeys with telemarketing, remarketing and other owned operators
What do we offer:
- The mandate to build a visible growth capability rather than inherit a fixed campaign calendar
- Direct access to decision-makers and close work with Marketing, Product, Data, IT, Client Service Leaders
- A home for your ideas. Got that crazy blink in the eye? Great, we all do!
- You like working from home, but value the power of the social element in human relations? Perfect, we are hybrids too!
- Got a sports hobby? Perfect! Our great health coverage and MultiSport partnership will help you achieve the results of your desire!
- Work-life balance is important – we offer you 25 days paid leave!
- Training and development opportunities
- A variety of additional social benefits like office massages, free drinks and fresh fruit, food vouchers; birthday presents, teambuilding events
- Тeam of many, thinking as one, inspiring and friendly work atmosphere and innovative projects.
- Employment contract with Credissimo EAD.
If you're interested in our offer and meet the requirements, please send us a detailed CV.
The personal data you voluntarily provide will be processed in accordance with the Personal Data Protection Act for selection purposes.
All applications will be treated with strict confidentiality.
